Why Einstein Became Immortal
(and how your company can join him)

by Derek

Do you want to learn how to make your company successful? Join Prevential and follow the Success Factors blog series daily in January 2009.

Einstein PictureHow can you ensure that people remember your company? How can you prevent your products and innovations from spiraling into a black hole? What can you do to be the 1 out of 10 businesses that become successful?

These are all tough questions with no easily discernible answer. However, we can learn a lot from Einstein and how he joined the immortal ranks of Aristotle, Galileo, and Isaac Newton.

Einstein was a genius. Some claim he was one of the smartest people who have ever lived. But his intelligence did not make him an international celebrity. For example, can you tell me a different physicist who won the Nobel prize?

Einstein was also innovative. He created the micro and macro description of the world (quantum physics and relativity respectively). But his innovation in science did not make people know his name. For example, can you tell me who created Penicillin or the Polio vaccination?

So then, what makes Einstein different? Why does everyone know about Einstein and E=mc2? Is it possible for your company to stand out like Einstein?

Smash Your Company

Let me take you back to the early 1900s. A Coca-Cola executive approached a designer and asked him to create a glass bottle that would be easily identified as a Coca-Cola bottle — even if you smashed the bottle into 100 pieces. This idea went down in history as the “Smash Your Brand” test.

Now, lets apply this to Einstein. Can you smash Einstein into 100 pieces and identify him as Einstein? What if I were to show you a picture of wild crazy gray hair that is standing on edge? I’m willing to bet you would be reminded of Einstein.

From a physics perspective, Einstein’s work is obviously Einstein’s work. Scientists can identify Einstein’s ideas just by looking at the scope of the ideas. This is similar to how many people can identify Van Gogh’s art just by looking at it.

Whatever business you are in you need to make sure you can smash it. You need to make sure people will recognize what you do by focusing on seemingly insignificant details like your hair style. Or, in Chris Pearson’s case, a nifty options panel for a wordpress theme.

Differentiate Your Company

What happens when you want to break into an elitist genre of old dogs and proclaimed experts? You will battle resistance, but it isn’t impossible to overcome it.

When Einstein started out in his career, he consistently encountered resistance. As Walter Isaacson pointed out in “Einstein,” Einstein was unable to get a job in academia or admitted into a doctoral program. However, it didn’t stop him. He worked on his theories while he worked at a patent office and his dedication and uniqueness paid off.

Now if his theories were similar to what was being discussed in academia, he would have probably stayed in that patent office for the rest of his life. After all, who would notice a no-name unqualified scientist in some silly patent office?

So, if you are thinking about starting a blog about blogging, think again. It’s been done and Darren Rowse already owns it. However, if you plan to add a unique spin or twist to the genre, do it to your heart’s content. Michael Martine of Remarkablogger is doing this perfectly. He’s not as big as Darren, but he offers much easier and practical advice than other blogs.

Or, if you’re looking to break into a a snobbish niche with snobbish followers, you should take a look at what Gary Vaynerchuk did to the wine industry. He focused on describing wine to regular people. He would say things like, “this wine has some of that raspberry slim jim action going on” instead of “esters,” “vintage,” and other words I can’t define. Oh, and he last I heard, Gary did over $50 million in sales.

The Success Factors Prescription

You have been introduced to the Success Factors Spotlight in “Why You Should Put All Your Eggs in One Basket.” Now you can see the “Success Factors Prescription,” which is where you can learn how to implement what we talked about into your company.

So, how do you differentiate your company? How can you help your company stand out?

  • Make People Feel Great: Many companies claim that their customers are their biggest asset. However, when we call Bank of America’s help line, it takes us more than 30 minutes to talk to a representative. So, make sure you say what you mean and focus on making people feel great. Maybe you should give them a restaurant mint?
  • Same Niche, Different Angle: You don’t need to come up with a unique idea. You need to find an idea and improve it slightly. For example, Facebook crushed Myspace by targeting college students. They made a slight change and emphasized it. So, if you enter a crowded niche, make sure you make your differences your main marketing tactics.
  • Keep Moving Forward: Einstein’s famous quote “Life is like riding a bicycle. To keep your balance you must keep moving” applies to business. If you want to maintain or develop your competitive advantage, you need to continuosly improve upon what you have. If you don’t, you’re likely to fall over and crash into the concrete.
  • Do Something Quirky: In college I remember a kid we called shades. Nobody knew him, but he always wore sunglasses and a vest 365 days a year. I still remember him to this day because of his quirkiness and I realized you can do this in business. For example, one of Sam Walton’s store managers created the largest display of laundry detergent. It garnered a ton of attention and sales.
  • Be Trustworthy: We live in a world where different is no longer different. We have thousands of products and companies to choose from. So, if you want to stand out, make sure you are the most trustworthy person on earth. Don’t do anything you would be ashamed of and people will respect you for it.

What Did I Miss?

Do you have anything to add to this list? Do you have any other great ways to differentiate yourself in the marketplace? Why don’t you write a follow-up blog post or leave a comment?

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{ 15 comments… read them below or add one }

1 Michael Martine - Remarkablogger January 3, 2009 at 4:55 pm

Nice job with this whole “success factors” thing. There is great, solid, no bullshit advice in this post. Here’s something any business can learn from: the state of customer service in general nowadays is so abysmal that simply having good customer service makes you stand out head and shoulders above the rest.

Having fantastic customer service puts you in a special place in customer’s hearts, where their loyalty to your brand will be undying and they will become your marketing team for you. No expensive advertising necessary.

Killer post, Derek!

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2 Karl Staib - Work Happy Now January 3, 2009 at 8:24 pm

It’s all about standing out and standing tall. Once you do something different you have to do it so well that people want to pay you to help them. If your not sure how to do this then just watch other brilliant people you admire and take notes. Eventually you’ll start understanding what you need to do.

Everyone that Derek pointed to in this post worked their butt off to make it happen. It’s not an easy road, but once you reach the level you desire then it becomes easier to maintain.

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3 Derek January 3, 2009 at 8:31 pm

@Michael First, thank you for stopping by. And, I’m going to have to agree with you. Customer service these days is terrible. It is just terrible.

However, Chase Bank and Samsung really go above and beyond with their customer service. With Samsung in particular, I always buy everything from them because of one great experience I had with their customer service reps a few years back.

@Karl Definitely. There is no such thing as easy, which is one of the reasons I made the tagline of this blog “Success Doesn’t Come In A Bottle.”

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4 Jay January 4, 2009 at 6:38 am

Great List Derek. I agree that most companies state customers are their top priority, but I find that customer service over the last 5 years across the board has gotten worse. I know the companies I am loyal to are the ones that really make it a priority, not just put it in their mission statement.

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5 Derek January 4, 2009 at 8:40 am

@Jay I think I really hit a nerve by calling out customer service. We all seem to have our gripes with it…You would think the companies would fix it by now.

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6 Yak! January 4, 2009 at 12:20 pm

“If you don’t get noticed, you don’t have anything. You just have to be noticed, but the art is in getting noticed naturally, without screaming or without tricks.” – Leo Burnett

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7 Derek January 4, 2009 at 12:34 pm

@Yak and getting noticed naturally is much harder than people think. You don’t want to just “get noticed,” you want to “get noticed” in the most positive light possible.

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8 sharon January 4, 2009 at 1:40 pm

Thumbs up to this post! You have delivered a great lesson here, and I am subscribing. Keep moving forward- I really liked that because if you are not moving forward then you are really going backwards.. so keep moving..

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9 Chad Levitt January 4, 2009 at 2:00 pm

Differentiation is talked about often but rarely executed. I think most people get caught up in developing the next greatest idea, when they should just focus on improving an existing one. Let’s be serious, most ideas have already been thought of, but there are many that need improvement and that small difference makes it your own. Derek described this phenomena perfectly!

If your having trouble thinking of that small difference to take your idea over the top, go back to what your passionate about and add that to the equation. You will probably find something unique that you can offer that will differentiate you from the pack.

Any thoughts out there?

Nice post Derek!

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10 Derek January 4, 2009 at 4:19 pm

@Sharon Thank you and yes, we both need to keep moving forward!

@Chad Isn’t it a shame? How can companies make differentiation a main goal, but fail to implement it. It just doesn’t make sense. However, I guess this is why there are so few standout companies.

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11 Dee Langdon - BloggerNewbie January 4, 2009 at 5:02 pm

It’s a sad commentary about our society that good customer service is “extra”, it should be expected.

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12 Derek January 4, 2009 at 8:27 pm

@Dee Isn’t it? However, this is a great opportunity for people to make themselves different. If they really have the best customer service, people will thank them for it.

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13 James January 5, 2009 at 12:16 pm

I think Polio Vaccine was Saulk (Spelling) but I probably just read that in Outliers and jogged my memory. I love the smash your brand test, I’m gonna go destroy the contents of my fridge to figure out which purchases aren’t worthy.

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14 Derek January 5, 2009 at 5:38 pm

@James I’m sure you get my point. Most people wouldn’t know that. I looked it up the other day and I still forgot his name.

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15 Chaalz - Just Too Logical April 1, 2009 at 7:49 am

@Chad Levitt – Couldn’t agree more. If your criteria for starting is that your idea must be original, then you’ll never start. You may not be the biggest/best in your field, but lets be honest, most of us would be quite happy creating and then selling a company for lets say $10 million (which is enough to retire on).

I’ll reiterate that confidence is also a big factor. Einstein didn’t let rejection break his confidence in himself. Many people do. I really wonder how many great ideas are out there right now stuck in the “what if” phase. I’ll write a blog about this specific topic in a couple days.

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